Feature Guides

Feature Guides

Save Time by Building Affiliates from Standard Groups

For a quick and easy way to build a promotion that doesn't require special features or fundraising elements, Spinzo recommends creating an affiliate promotion using a Standard Group. Teams can have multiple Standard Groups based on their most common pricing options or ticket bundles. Once those Standard Groups

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Global Affiliates: Build Once, Use Across Every Group

Global Affiliates simplify the promotion build process and make it easier to distribute affiliate links to buyers. Instead of creating the same affiliate within multiple groups, a Global Affiliate only needs to be created once and can then be used across multiple groups. **Pro-Tip: Many organizations use Global Affiliates

Feature Guides

Season Launch Checklist

Prior to the start of a new season there are a few key updates to make in Spinzo to be prepared. Close Out Previous Season: Third Party Payments: Batch out payments from last season.  Reference this guide on Spinzo Pulse for how to. Archive Old Groups: If there are groups

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How To Archive Groups

At the end of a season or at other key points in the year, it may make sense to clear out or clean up the list of groups. The best action for this is to archive groups that are not in use. This process is recommended over deletion to preserve

Feature Guides

Building a Basic Promotion: Step-by-Step Guide

The building of every Spinzo promotion follows the same core process: create a group, add a sales event, build your offers, and publish the page. The guide below walks through each step of that process to help you quickly build and launch a basic promotion. Step-by-Step Guide Step

Feature Guides

Spinzo's Fee Display Options

Spinzo offers multiple ways for teams to display fees. These options are typically set at the "Seller" level but can be overridden at the "Offer" level. Each display option presents pricing to buyers in a different way. Most options can be used at for any offer

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Applying Comp Names To Promotions

Applying Comp Names to Promotions Building offers in Spinzo means you don't have to adjust tickets after they have been pushed into Ticketmaster Archtics. Applying comp names is one of the many ways Spinzo helps make that possible. Below are the simple steps for applying comp names through

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Simple & Sleek Branding

Through Spinzo's Immersive Design, organizations can create pages that reflect their unique brand. Whether it's an elaborate design featuring videos, bold backgrounds, and custom colors or a clean, minimalist layout, Spinzo provides a blank canvas for organizations to customize their pages however they see fit. Below

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Updating The Event Cache To Display New Events In The Dropdown Menu

After adding an event in Archtics to the Spinzo item set, you must update the event cache within the Spinzo platform. This ensures that the new event appears in the event dropdown menu when creating a Sales Event in Spinzo. To "Update Event Cache" please follow the steps

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How Teams Use Multiple Sales Events to Showcase Purchase Options

Multiple sales events can be an effective way to highlight available inventory and create clearer purchasing paths for buyers. Rather than displaying multiple offers within a single sales event, teams can use separate sales events to showcase specific products, experiences, or packages. This approach has been successfully used for promotional

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How To Apply The General Admission Feature

For General Admission (GA) events in Archtics, displaying specific seat locations on offers or confirmation emails can create confusion for buyers, since assigned seats do not actually exist for the event. To prevent section, row, and seat information from appearing in the buy flow or confirmation emails, Spinzo recommends using

Feature Guides

How To Apply Branding Templates To A Group, Sales Event, Or Affiliate

Branding templates can be created at the seller level of the platform. It is recommended to create a template if the branding will be applied to multiple pages. Any branding template created at this level can be applied to a Group, Sales Event Or Affiliate. Branding Template: Group Level Step

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Group Abandoned Cart Report

You asked and Spinzo delivered. Now available for all clients, the Group Abandoned Cart Report, in the reporting dashboard. Here is quick guide on how to run and use this report. #1- Select the report under Standard Reports. #2- Choose a starting date for your data and click run report.

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How To Set Up Fundraisers & Ticket Donations

Spinzo offers a seamless way for groups to raise money while selling tickets. In addition to standard fundraising, Spinzo supports full ticket donation functionality. This allows buyers to donate purchased tickets to a specific cause. Below are the ways to set up offers to include this functionality. Fundraisers ("Donations&

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Top Locations to Add Images

From hero images to detailed posters, Spinzo offers several places to add images. Choosing the right placement can enhance the page's look and feel while highlighting key details or branding. *Note: This article excludes logo placement and focuses on larger images used through the page. Recommended Image Locations

Feature Guides

Spinzo Offer Gating Options

Gating group and promotional offers can help secure special pricing for a select group, In the Spinzo platform there are numerous ways to gate offers depending on the needs of the group or offer. Promo Codes: Spinzo offers multiple promo code options for gating offers. Promo codes can lock down

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How to Enable Email Validation

Spinzo provides an option within the build process enable email validation. This feature helps confirm that a customer is the owner of the email address they are using and can help identify incorrectly entered email addresses before an order is completed. Below are the steps to add "Email Validation&

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How To Pull Seats From Account Reserve

At times, it might be necessary to pull in seats from a reserved account in Archtics as opposed to pulling from a hold class or list of hold classes. To sell an offer using seats in reserve, please follow the steps below. Step 1: After creating a group and adding

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How To Process Refunds In Spinzo

While refunds are typically not allowed, there are times when they are necessary. Spinzo allows Seller Admin role users the ability to refund on the platform. Processing a Refund Step 1: Locate the order to refund, using the Look-ups tool in the top right hand corner or another buyer

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How To Receive Notifications In Spinzo

Spinzo offers a few options for notifications at multiple levels. The notifications include "Purchase Notifications," "Question Notifications," and "Refund Notifications." Each notification provides different information and can be opted into individually by a Spinzo user. Purchase Notifications Purchase notifications can be enabled at four

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Reporting 101

Offers are launched, now it is time to evaluate how they have performed. By utilizing Spinzo's reporting tools, all the details needed to analyze the success of promotions are available at your fingertips

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Customize And Override Text & Taglines

Customizing the text and taglines can help brand the page and provide more specific details in multiple locations for buyers. Similar to the way "Branding Options" can be used to customize the look and feel of the page, Spinzo also offers various ways to update and override default

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16 Use Cases For Live Leaderboards

Spinzo’s Live Leaderboard technology adds excitement and competition to group sales and fundraising efforts. By showing real-time results, organizations are motivated to sell more, raise more, and engage their communities. Here are sixteen creative ways to use it: 1) Youth Sports Groups * Have teams compete against each other

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Understanding "Headline Info" Levels in Spinzo

The "Headline Info" section allows you to add a description for a game, promotion, or event. This is where you can include key details, benefits, and important event information for customers. In Spinzo, there are three main places where "Headline Info" can be added. Each location

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How To Find Orders & Resend Confirmation Emails

With Spinzo being a self-service platform, fans or customers may reach out to a representative for more information or to request that their confirmation email be re-sent. Spinzo offers a way to look up orders as well as re-send confirmation emails to fans. To search for an