Feature Guides

Updating The Event Cache To Display New Events In The Dropdown Menu

After adding an event in Archtics to the Spinzo item set, you must update the event cache within the Spinzo platform. This ensures that the new event appears in the event dropdown menu when creating a Sales Event in Spinzo. To "Update Event Cache" please follow the steps

Client Successes

University of South Florida Alumni Offers Soar!

The University of South Florida created opportunities for their Alumni to reconnect with USF Athletics through a variety of special offers for home events. Rather than limiting the campaign to a single game or sport, USF expanded the offer across seven different sports: football, basketball, volleyball, softball, baseball, lacrosse, and

Feature Guides

How Teams Use Multiple Sales Events to Showcase Purchase Options

Multiple sales events can be an effective way to highlight available inventory and create clearer purchasing paths for buyers. Rather than displaying multiple offers within a single sales event, teams can use separate sales events to showcase specific products, experiences, or packages. This approach has been successfully used for promotional

Client Successes

Corporate Program Growth With Switch to Spinzo

The Portland Trail Blazers moved their corporate ticket program, Rip City Rewards, to Spinzo for the 2025–2026 season and saw immediate results: * 25% revenue increase * 1,497 additional tickets sold The success was driven by increased flexibility and visibility across promotional links. According to the Trail Blazers, the enhanced

Client Successes

Orange County Soccer Club Beer Fests Engage Fans!

Orange County Soccer Club’s Beer Fest Series is proving that experiential promotions continue to be one of the most effective ways to grow attendance, engage new fans and drive revenue in a memorable way. So far this season, the series has generated: * 1,129 tickets sold * Nearly $40,000

Feature Guides

How To Apply The General Admission Feature

For General Admission (GA) events in Archtics, displaying specific seat locations on offers or confirmation emails can create confusion for buyers, since assigned seats do not actually exist for the event. To prevent section, row, and seat information from appearing in the buy flow or confirmation emails, Spinzo recommends using

News and Views

Happy 10 Year Spinzoversary to Denise!

Today marks 10 years since Denise Sicheneder joined Spinzo - and it is hard to overstate the impact she has had on this company. Denise brought deep experience from the ticket sales and marketing side of sports, and that perspective helped shape the early foundation of the Spinzo platform. Her

Feature Guides

How To Apply Branding Templates To A Group, Sales Event, Or Affiliate

Branding templates can be created at the seller level of the platform. It is recommended to create a template if the branding will be applied to multiple pages. Any branding template created at this level can be applied to a Group, Sales Event Or Affiliate. Branding Template: Group Level Step

Client Successes

Filipino Heritage Night Done Right!

The Phoenix Suns’ Filipino Heritage Night wasn’t just another theme night, it was powerful example of how cultural partnerships can create real community momentum and drive fan engagement in a major way. The Suns partnered with organizations like PACCA (Philippine American Chamber of Commerce of Arizona), Arizona Filipinos, and

Feature Guides

Group Abandoned Cart Report

You asked and Spinzo delivered. Now available for all clients, the Group Abandoned Cart Report, in the reporting dashboard. Here is quick guide on how to run and use this report. #1- Select the report under Standard Reports. #2- Choose a starting date for your data and click run report.

Feature Guides

How To Set Up Fundraisers & Ticket Donations

Spinzo offers a seamless way for groups to raise money while selling tickets. In addition to standard fundraising, Spinzo supports full ticket donation functionality. This allows buyers to donate purchased tickets to a specific cause. Below are the ways to set up offers to include this functionality. Fundraisers ("Donations&

Feature Guides

Top Locations to Add Images

From hero images to detailed posters, Spinzo offers several places to add images. Choosing the right placement can enhance the page's look and feel while highlighting key details or branding. *Note: This article excludes logo placement and focuses on larger images used through the page. Recommended Image Locations

Client Successes

Rookie Bobblehead Package Drives MVP Numbers

Cooper Flagg Bobblehead Pack The timing couldn't have been better. Just a year ago, Cooper Flagg was the talk of March Madness, leading Duke to the 2025 Final Four and winning the Wooden Award. Now as a Dallas Maverick and a NBA rookie sensation, the Mavs capitalized on

Feature Guides

Spinzo Offer Gating Options

Gating group and promotional offers can help secure special pricing for a select group, In the Spinzo platform there are numerous ways to gate offers depending on the needs of the group or offer. Promo Codes: Spinzo offers multiple promo code options for gating offers. Promo codes can lock down

Feature Guides

How to Enable Email Validation

Spinzo provides an option within the build process enable email validation. This feature helps confirm that a customer is the owner of the email address they are using and can help identify incorrectly entered email addresses before an order is completed. Below are the steps to add "Email Validation&

Client Successes

Hornets Romance Book Fair Post Event Follow-Up

Back in November, we told you about the Charlotte Hornets' bold bet: a Romance Book and Author Fair at Spectrum Center, bundled with a game ticket. We promised a follow-up in April — so here we are. Watch the follow-up interview to hear how the night came together and what

Feature Guides

How To Pull Seats From Account Reserve

At times, it might be necessary to pull in seats from a reserved account in Archtics as opposed to pulling from a hold class or list of hold classes. To sell an offer using seats in reserve, please follow the steps below. Step 1: After creating a group and adding

Feature Guides

How To Process Refunds In Spinzo

While refunds are typically not allowed, there are times when they are necessary. Spinzo allows Seller Admin role users the ability to refund on the platform. Processing a Refund Step 1: Locate the order to refund, using the Look-ups tool in the top right hand corner or another buyer report.

Feature Guides

How To Receive Notifications In Spinzo

Spinzo offers a few options for notifications at multiple levels. The notifications include "Purchase Notifications," "Question Notifications," and "Refund Notifications." Each notification provides different information and can be opted into individually by a Spinzo user. Purchase Notifications Purchase notifications can be enabled at four

Feature Guides

Reporting 101

Offers are launched, now it is time to evaluate how they have performed. By utilizing Spinzo's reporting tools, all the details needed to analyze the success of promotions are available at your fingertips

Feature Guides

Customize And Override Text & Taglines

Customizing the text and taglines can help brand the page and provide more specific details in multiple locations for buyers. Similar to the way "Branding Options" can be used to customize the look and feel of the page, Spinzo also offers various ways to update and override default

Feature Guides

16 Use Cases For Live Leaderboards

Spinzo’s Live Leaderboard technology adds excitement and competition to group sales and fundraising efforts. By showing real-time results, organizations are motivated to sell more, raise more, and engage their communities. Here are sixteen creative ways to use it: 1) Youth Sports Groups * Have teams compete against each other for

Client Successes

The Atlanta Hawks Dance Clinic Is Back!

The Atlanta Hawks hosted their first dance clinic since COVID during the 2025-26 season. Learn from Jaime how they made it happen, some challenges they faced and what they plan to expand on moving forward. This promotion leveraged the following Spinzo features: * Dynamic Pricing * Free Tier Program * Free Tier Program

Client Successes

San Diego Wave Celebrate 5th Anniversary With Winning Deal For Fans!

As a part of the celebration for their 5th season, the San Diego Wave are offering a limited number of $5 tickets to select matches through out the year. On the 5th of each month the tickets will be made available for matches the following month. Looking at the results

Feature Guides

Understanding "Headline Info" Levels in Spinzo

The "Headline Info" section allows you to add a description for a game, promotion, or event. This is where you can include key details, benefits, and important event information for customers. In Spinzo, there are three main places where "Headline Info" can be added. Each location