Feature Guides

How To Apply The General Admission Feature

For General Admission (GA) events in Archtics, displaying specific seat locations on offers or confirmation emails can create confusion for buyers, since assigned seats do not actually exist for the event. To prevent section, row, and seat information from appearing in the buy flow or confirmation emails, Spinzo recommends using

News and Views

Happy 10 Year Spinzoversary to Denise!

Today marks 10 years since Denise Sicheneder joined Spinzo - and it is hard to overstate the impact she has had on this company. Denise brought deep experience from the ticket sales and marketing side of sports, and that perspective helped shape the early foundation of the Spinzo platform. Her

Feature Guides

How To Apply Branding Templates To A Group, Sales Event, Or Affiliate

Branding templates can be created at the seller level of the platform. It is recommended to create a template if the branding will be applied to multiple pages. Any branding template created at this level can be applied to a Group, Sales Event Or Affiliate. Branding Template: Group Level Step

Client Successes

Filipino Heritage Night Done Right!

The Phoenix Suns’ Filipino Heritage Night wasn’t just another theme night, it was powerful example of how cultural partnerships can create real community momentum and drive fan engagement in a major way. The Suns partnered with organizations like PACCA (Philippine American Chamber of Commerce of Arizona), Arizona Filipinos, and

Feature Guides

Group Abandoned Cart Report

You asked and Spinzo delivered. Now available for all clients, the Group Abandoned Cart Report, in the reporting dashboard. Here is quick guide on how to run and use this report. #1- Select the report under Standard Reports. #2- Choose a starting date for your data and click run report.

Feature Guides

How To Set Up Fundraisers & Ticket Donations

Spinzo offers a seamless way for groups to raise money while selling tickets. In addition to standard fundraising, Spinzo supports full ticket donation functionality. This allows buyers to donate purchased tickets to a specific cause. Below are the ways to set up offers to include this functionality. Fundraisers ("Donations&

Feature Guides

Top Locations to Add Images

From hero images to detailed posters, Spinzo offers several places to add images. Choosing the right placement can enhance the page's look and feel while highlighting key details or branding. *Note: This article excludes logo placement and focuses on larger images used through the page. Recommended Image Locations

Client Successes

Rookie Bobblehead Package Drives MVP Numbers

Cooper Flagg Bobblehead Pack The timing couldn't have been better. Just a year ago, Cooper Flagg was the talk of March Madness, leading Duke to the 2025 Final Four and winning the Wooden Award. Now as a Dallas Maverick and a NBA rookie sensation, the Mavs capitalized on

Feature Guides

Spinzo Offer Gating Options

Gating group and promotional offers can help secure special pricing for a select group, In the Spinzo platform there are numerous ways to gate offers depending on the needs of the group or offer. Promo Codes: Spinzo offers multiple promo code options for gating offers. Promo codes can lock down

Feature Guides

How to Enable Email Validation

Spinzo provides an option within the build process enable email validation. This feature helps confirm that a customer is the owner of the email address they are using and can help identify incorrectly entered email addresses before an order is completed. Below are the steps to add "Email Validation&

Client Successes

Hornets Romance Book Fair Post Event Follow-Up

Back in November, we told you about the Charlotte Hornets' bold bet: a Romance Book and Author Fair at Spectrum Center, bundled with a game ticket. We promised a follow-up in April — so here we are. Watch the follow-up interview to hear how the night came together and what

Feature Guides

How To Pull Seats From Account Reserve

At times, it might be necessary to pull in seats from a reserved account in Archtics as opposed to pulling from a hold class or list of hold classes. To sell an offer using seats in reserve, please follow the steps below. Step 1: After creating a group and adding

Feature Guides

How To Process Refunds In Spinzo

While refunds are typically not allowed, there are times when they are necessary. Spinzo allows Seller Admin role users the ability to refund on the platform. Processing a Refund Step 1: Locate the order to refund, using the Look-ups tool in the top right hand corner or another buyer report.

Feature Guides

How To Receive Notifications In Spinzo

Spinzo offers a few options for notifications at multiple levels. The notifications include "Purchase Notifications," "Question Notifications," and "Refund Notifications." Each notification provides different information and can be opted into individually by a Spinzo user. Purchase Notifications Purchase notifications can be enabled at four

Feature Guides

Reporting 101

Offers are launched, now it is time to evaluate how they have performed. By utilizing Spinzo's reporting tools, all the details needed to analyze the success of promotions are available at your fingertips

Feature Guides

Customize And Override Text & Taglines

Customizing the text and taglines can help brand the page and provide more specific details in multiple locations for buyers. Similar to the way "Branding Options" can be used to customize the look and feel of the page, Spinzo also offers various ways to update and override default

Feature Guides

16 Use Cases For Live Leaderboards

Spinzo’s Live Leaderboard technology adds excitement and competition to group sales and fundraising efforts. By showing real-time results, organizations are motivated to sell more, raise more, and engage their communities. Here are sixteen creative ways to use it: 1) Youth Sports Groups * Have teams compete against each other for

Client Successes

The Atlanta Hawks Dance Clinic Is Back!

The Atlanta Hawks hosted their first dance clinic since COVID during the 2025-26 season. Learn from Jaime how they made it happen, some challenges they faced and what they plan to expand on moving forward. This promotion leveraged the following Spinzo features: * Dynamic Pricing * Free Tier Program * Free Tier Program

Client Successes

San Diego Wave Celebrate 5th Anniversary With Winning Deal For Fans!

As a part of the celebration for their 5th season, the San Diego Wave are offering a limited number of $5 tickets to select matches through out the year. On the 5th of each month the tickets will be made available for matches the following month. Looking at the results

Feature Guides

Understanding "Headline Info" Levels in Spinzo

The "Headline Info" section allows you to add a description for a game, promotion, or event. This is where you can include key details, benefits, and important event information for customers. In Spinzo, there are three main places where "Headline Info" can be added. Each location

Feature Guides

How To Find Orders & Resend Confirmation Emails

With Spinzo being a self-service platform, fans or customers may reach out to a representative for more information or to request that their confirmation email be re-sent. Spinzo offers a way to look up orders as well as re-send confirmation emails to fans. To search for an order and re-send

Client Successes

Monday Madness Promotion Success

A number of Monday games on your schedule can be discouraging, but as the saying goes, “When life gives you lemons, make lemonade.” The College Park Skyhawks did just that this season. By embracing three Monday games, the team put together an awesome deal to drive sales. Monday Madness Offering:

Client Successes

Fire & Rescue Night Success With Justin Kang Of The Anaheim Ducks!

Ducks Fire and Rescue Night is one of the organization’s largest theme nights. For the past five years, Justin Kang has overseen the event and its growth. Through Spinzo, the night has averaged more than 400 tickets sold, with additional tickets sold through traditional group channels as well. Listen

Feature Guides

Placing Tracking Pixels with Variable Replacement

Have you ever received a file with a bunch of code in it and you were told it was a "tracking pixel" to place on Spinzo, and to "replace the variables" too? It might seem daunting, but it's not too bad. Here's

Feature Guides

How To Run Question Reports

Collecting data and information is a big part of what makes Spinzo such a useful tool. Questions can be a great way to collect information about fans' interests and behaviors. The "Questions" feature in Spinzo can be used on all levels of the platform, meaning that some